Right to cancel and return of the delivery
If you are a consumer you have the right to cancel your order in accordance with the Consumer Protection Act by notifying your cancellation to us at the latest 14 days after you have received the goods, or the last lot of the delivery, or if it is a question of regular deliveries of goods at the latest 14 days after you have received the first shipment.
You must make your notification of cancellation clearly for example by using our cancellation notification form, by sending your notification to our e-mail address set out below, or by a written notification attached to your return delivery of the goods.
The right to cancel applies solely to, and the goods returned shall respectively be set in their original package, be unused, and be well packaged for the return delivery.
If you cancel your order you have to return the goods promptly and at the latest within 14 days after the cancellation notification, to the Return Address mentioned in these terms below. If needed you have to evidence that the goods are returned within the above mentioned return time (e.g. by showing the return receipt). You have to pay for the costs of the return of the goods. Such costs will not be returned to you.
When returning the goods, please attach your name, contact information and your adequate bank account number so that we can pay your payment for your order back to you. We will return such payment promptly to you in accordance with the Consumer Protection Act.
Our return address:
Inspection of the delivery, errors and problems
Please inspect the delivery received promptly upon receipt. If a product is missing or damaged during the transport or if the delivery is otherwise not as you have ordered or if there is defect in the product, please notify this to our Customer service promptly and at the latest within 14 days so we can agree how to correct the situation. Regarding defects related to products ordered by consumers we adhere to the mandatory provisions of the consumer protection legislation.
Our personnel are happy to help you in any questions regarding your order so please do not hesitate to contact us either by phone or e-mail at: